conditions and info
ALL PURCHASES SHIP OUT OF DENMARK, EU
Forms of payment accepted
We accept Visa, Mastercard, American Express and Apple Pay.
All prices are in US$.
We respect your privacy and do not sell or distribute your name, email address or delivery address.
All customers must pay VAT applicable to their area. Please be informed, that you remain responsible for the duties and customs applicable to your country upon receipt of the parcel.
All items will be shipped according to chosen shipping method.
We provide a selection of shipping options. Please read through the conditions carefully. local postage / Postnord is not insured, only has very limited tracking and Little Kin Studio is not responsible for any packages lost during shipping. Our DHL option is fully tracked and insured.
Orders will be processed within 3 to 5 working days following the order. You will receive an email confirmation when your order is shipped.
Buyer is responsible for all international customs/fees. The cost will vary by location, so please research your country’s policy before purchasing. Marking the item as “gift” is not possible and correct value of shipment will be entered.
Once an item has shipped Little Kin Studio is not responsible for any lost, damaged or stolen packages.
Little Kin Studio is not responsible for incorrect shipping addresses, no refund, for this reason, will be made. Please make sure to enter the correct shipping address.
We do our best to photograph but colors can appear differently depending on the screen of your computer.
All products are made by hand. Any irregularities are not considered a mistake but are part of the handmade look.
In case you are not satisfied with your purchase, please contact us within 5 business days of receiving your order to discuss a return.
Returned items must be in the condition of sale and in original packaging.
Buyer is responsible for all return shipping costs.
Returns lost in shipping or damaged will not be refunded, so please pack your item carefully.
Please provide us with a tracking number.
Please include your name and order number within the packaging so we know who to refund.
Refunds will be issued back onto the original method of payment.
Returns are not accepted on custom orders.
Little Kin Studio is not responsible for any taxes or fees incurred when the package is returned to us.
In general, we cannot cancel orders. If we do make an exception, due to reasons aside from the customer please notice the cancellation fee.
Please notice an 11 dollar cancellation fee per item which will be deducted from the returned amount.
Handling and care
All dolls and other handmade items should be handled with care. Avoid rough play. Spot clean as needed with a washcloth and only use wool-friendly soap.